View Full Version : Questions & Answers
Chrisp-3DT
27-06-2005, 10:09 PM
Welcome to the Questions Thread. If you have any questions you would like to be answered reguarding the Total Texture Collection then please put a post into this thread. This thread will be monitored daily so you will receive a reply to your question in no time at all.
condor
28-06-2005, 09:36 PM
Hello. I have a question about the license for your Total Textures.
Can you please clarify if the license allows the use of the textures in forms of personal art where the textures are distributed (such as map making in most 3d games) and/or commercial work?
ben-3DT
28-06-2005, 09:49 PM
Hi,
The Textures are totally royalty free for use on any project, commercial or otherwise. The textures can also be modified in any way necessary, providing that these modified textures are not then sold as new 'textures'.
This can cause a problem if they are used in games, really only applying to pc games here, if our textures are sat in a folder where your customer could get to them. As far as I know all consoles games are fine as the textures are embedded in, so if you can also achieve this with a pc game making the textures very hard for another user to extract then this would be fine too. Please let me know if you have any more questions.
3dpirate
11-07-2005, 10:27 PM
If i buy 2 total texture cd packs is there some sort of deal i can get? also is there student prices on them as i am still in school and dont have a full time job yet thanks.
ben-3DT
11-07-2005, 11:18 PM
Hi,
A good number of 3DTotal users are students like yourself. nowing this, we created and priced the texture cd's with students and hobbiests in mind. I think you'll agree, tyou cant find textures of this quality for this price anywhere else! If you go to the Textures purchase page then you will see that the more cd's you buy, the bigger the discount you will recieve. For example, buying 15 cd's gets you a massive 25% discount.
3dpirate
11-07-2005, 11:22 PM
Hmm maybe but i buy textures from dosch before and there dirt cheap and same type of quality that i cna see.
ben-3DT
12-07-2005, 02:16 PM
Hi,
Dosch Textures are 79$ US Dollars per volume. For 15 CD's from dosch (remembering that they do not offer discount for multiple purchases) it comes to: $1007.25 USD The textures are as good as ours but the numbers differe from cd to cd. They might have 250 textures on 1 cd but only 100 on another. Our texture collections are always approx 200 (not including bump, specular, tiffs and some psd files!) For 15 of our texture cd's (remembering that you get a larger discount for the more cd's purchased) it would come to $641 USD. Thats a difference of $366 USD!!!!
3dpirate
12-07-2005, 07:55 PM
True but as i said being a student we dont have that kinda money. So for just one cd dosch is still cheaper since thats all we coudl afford right? Well atleast i understand now i may still purchase a 3d total but right now i dont need to so thanks dude you da man.
ben-3DT
12-07-2005, 09:06 PM
Ok, but it's still cheaper to buy 1 total texture cd than it is to buy 1 dosch cd. And, you get all of the bonus materials on a total texture cd such as tutorials, shadow maps etc. Not only that, Dosch DVD's can be in limited themes such as concrete & stone. Total Textures v1 contains many different types of textures and materials on one cd. You would not have to buy several cd's to get a bit of everything. Dosch also charge around $8 delivery to the US on a CD, whereas are charges are less than half of that at just $3.75. I still have to think that it is the best deal around...Up to you dude.
3dpirate
12-07-2005, 09:11 PM
Hmm i see ok thanks again. Ill get 3dtotal next time WOOOOOOO
tripleZ
11-08-2005, 05:05 PM
Hi
I got total textures v1 and 2 from a pal because he didn't knew how to install them.
sorry to say that i also don't know how to install them can you please tell me where i have to put all the files
because i don't understand what to do.
ben-3DT
11-08-2005, 05:10 PM
You will need to copy the entire cd to anywhere on your hard drive. You then load the textures into your 3d package from there. You do not have to copy the images onto your hard drive, it only speeds up the process.
pradipta
05-11-2005, 11:07 AM
Hello
We purchased a texture cd (vol 10) yesterday from India yesterday. It is mentioned in the site that it takes around 7 days to reach a country in asia. I want to know, is it possible to track the shipment and trace where the shipment is on a particular day. Actually we are in a hurry and need the cd urgently.
Another thing, we want to make one small change in the shipping address. The shipping address we gave was:
Abhijit Das
35, C. R. Avenue, 1st Floor
Kolkata, West Bengal
KOl: 700012
Tel # +91 33 2334 0344
Cell # 9830891690 / 9830280757
Fax # +91 33 2334 5521
we want to make one small change in the address.
Regal Services
Abhijit Das
35, C. R. Avenue, 1st Floor
Kolkata, West Bengal
KOl: 700012
Tel # +91 33 2334
Cell # 9830891690 / 9830280757
Fax # +91 33 2334 5521
Im amir and city iran
:shout: plaes tutoreal car full the matreal
Warin-3DT
10-12-2005, 06:33 PM
Hi Pradipta! many apologises i didn't see your above post before now .The main reason is normally the question like this always send to cdsupport@3dtotal.com not here. We check email very often. If you and whoever has problems about your products please contact directly to mentioned email address!
By the way, I think things are ok with you Pradipta.
Many apologies once more!
Warin Pismoke
3DTotal support&Sale
pradipta
10-12-2005, 10:29 PM
warin, thanks for your reply. yes, thing are ok.
we received the cd after around 13 days of buying it. it is good. actually we were concerned about the address. but, it reached us safely.
thanks for your concern
Dr.Colossus
07-02-2006, 10:34 AM
Sorry for posting in this forum, but i'm kind of desperate. I order 3DTotal Texture cds more than one month ago, but haven't recieved anything yet. According to PayPal the money has been transfered to your account without any problems. All my emails i have written so far, haven't been answered from you...i would be nice if any of you guys could help me out.
Cheers
Fabian Reus
pradipta
07-02-2006, 01:01 PM
Fabian, did you mail at cdsupport@3dtotal.com. i received my cd in little over 17 days.
Chrisp-3DT
07-02-2006, 01:10 PM
Hi fabian
Im sorry to hear that you have not received your Total Texture cd's. Cd support has been notified of this and will take action to see what has happened and sort out this little problem.
Chrisp-3dt
ben-3DT
07-02-2006, 02:16 PM
Hi Fabian,
I apologise for this. It seems that you are not recieving the emails we have sent you. We reply to every single email we recieve within 24 hours and we resolve every problem we have as quickly as possible. Please check that your email filter is not deleting 3dtotal emails. I have notified the orders department and they will mail a repeat order to you a.s.a.p. I once again apologise for any inconvenience caused. Please let me know that you receive your cd's ok this time. also, feel free to contact me personally with any further problems. ben@3dtotal.com
ben-3DT
07-02-2006, 06:24 PM
Hi Fabian,
I have spoken to the orders department and it seems that the reason why your order was not mailed is beacause no delivery address was put on the order. We therefore have no-where to send the package to. Please send your address to: ben@3dtotal.com
Thanks
Warin-3DT
07-02-2006, 06:41 PM
Hi I am Warin a orders department girl, As Ben-3DT explained above we reply to every email we recieve&resolve every problem we have as quickly as possible same as the order with completed detail we always ship it out within 24 hours. Or contact buyer back immediatly if there are some missing information making us can't ship it to.
Well, we are not making an excuse..here are some emails that I have contacted him.
----- Original Message -----
From: cdsupport
To: fabianreus@web.de
Sent: Thursday, February 02, 2006 4:36 PM
Subject: Re: Item no.ID1234678910 - Notification of Payment Received from Fabian Reus (fabianreus@web.de)
Hi there,
Here is another provement...I have contacted you.
Thank you
----- Original Message -----
From: cdsupport
To: fabianreus@web.de
Sent: Sunday, January 29, 2006 4:34 PM
Subject: Re: Item no.ID1234678910 - Notification of Payment Received from Fabian Reus (fabianreus@web.de)
Hi Fabian,
I don't understand why you didn't get the email shown below which I have sent 2 days after we got the order to ask for your full name and shipping address which it isn't be filled in (see attached order). You order have been prepaired to be sent out immediately I get your shipping address.
Anyway, Please email me your full name and shipping addess as I will ship it out to you immediately.
Best regards and many apologies for any problem.
----- Original Message -----
From: cdsupport
To: fabianreus@web.de
Sent: Saturday, December 31, 2005 1:00 PM
Subject: Re: Item no.ID1234678910 - Notification of Payment Received from Fabian Reus (fabianreus@web.de)
Hi Fabian,
Thanks for your order, I have found your order as shown below but I did email you about few days ago asking about your missing order and your full name and shipping address. Can you please email your full name and shipping address please?
Many thanks.
---------------------------------------------------------------------------------
Dr.Colossus
08-02-2006, 09:17 AM
i would really like to apologize by you guys. But i don't know why i didn't get your replies. I don't have any filters or anything actived and had never any problems with this email-address.
Anywhay my address is:
Fabian Reus
4-33-1 Adachi
Adachi-ku
Tokyo 120-0015
I'm really sorry for what happened...
ben-3DT
08-02-2006, 01:49 PM
Hey,
No problem. We just wanted to let you know that we weren't ignoring you!
Will get the order sent out a.s.a.p.
Warin-3DT
08-02-2006, 09:58 PM
Yep! Don't worry it is just an silly internet problem:)
Well, Fabian I noticed there is an missing CDs number wasn't put in your order (see on order below). Can you please get back to me which CD you wanted as I will post them out to your delivery address immediately?
Total Amount: €320.54 EUR
Currency: Euros
Transaction ID: 75029969887705623
VAT: 0.00 EUR
Item/Product Name: Texture CD V1 || Texture CD V2 || Texture CD V3 || Texture CD V5 || Texture CD V6 || Texture CD V9 || Texture CD V10 || Texture ???????
Item/Product Number: ID1234678910
Buyer: Fabian Reus
Anyway,Thank you very much for your support and many apologises for any problem.
Warin and 3DTotal Team
Dr.Colossus
09-02-2006, 05:25 PM
Thanks!!! I'll never trust the internet again :)
Seems like the rest was cut off. Indeed two disks are missing 12 & 13.
Nine disks (19% discount + 15€ for shipping) = 320 Euro...
Thanks for your support guys. Cheers!!! :)
Warin-3DT
09-02-2006, 06:34 PM
Hi Fabian, Thank you very much for getting back to me and I can confirm that your package has been shipped out today with an 'International Signed For' Delilevery as the special gunrantee shipment method.
Normally an Air Mail delivery takes about 7-10 business days reach you, but my mother who lives in Thailand said she got a package I sent with this special delivery method in just about 5 days! (of coruse, we paid an extra for you)
Thanks again for your support Fabian!
Well, your case is just 1/100,000 only....and an 'Online Shop' isn't that bad:)
airbourne
11-02-2006, 12:07 AM
If he bought using paypal, then he had to be verified, therefore the shipping address would be on the paypal. Least thats how it worked for me when I ordered Textures 12and 13.
Dr.Colossus
16-02-2006, 04:19 PM
the cds arrived ... and i'm happy :)
thanks for the support and the help
cheers
Warin-3DT
16-02-2006, 08:32 PM
That's great! Hope we will receive your order again in the future!
Cheers,
Warin
spencer
17-02-2006, 09:26 PM
Hello, I have a question regarding licensing.
I recently purchased 'Toon-Textures' and I intended purchasing further volumes of your textures, however a point has been raised on the Daz3D forum regarding fair use of the textures. I am a modeller who makes models for sale at Daz3D and I intended using your textures to texture-map my future models. The suggestion is that this would not be within the terms of the license. Could you clarify this matter please. There is some urgency with this as I have just reached the mapping stage of my current project and there are time constraints.
Warin-3DT
17-02-2006, 11:03 PM
Hello,
As it says on the licence agreement you cannot resell or redistribute our textures in anyway, we have to draw the line on this one for obvious reasons. Including our textures with a model even if you have edited the texture falls in this category, so the answer is 'no' you cannot resell them in this way.
Many thanks
Warin
spencer
18-02-2006, 02:09 AM
Thank-you for your reply. The textures are of no use to me then - I got the impression that they could be used as a merchant resource due to phrases like 'royalty-free'. It seems that I have spent money on a misinterpretation of what was being said. It's a shame, I love your textures and the delivery service was excellent (next day delivery for the UK)
Tom-3DT
18-02-2006, 03:41 PM
Im sorry Spencer I wish we could help more but Im sure you understand why we have to draw the line on this one.
If you email me info1@3dtotal.com with details of what you purchased I may be able to offer a product exchange for other items we offer.
Thanks
Tom
Vickery
19-02-2006, 01:28 AM
There seems to be some confusion between your advertised claims and what you are saying here now:
-Until very recently your site advertised the following: "The best part is that all of the texture resources included on these DVDs can be used for either personal use or used to create commercial products, it's up to you!" Obviously any commercial product would require distributing the textures in some form. Was this message not true?
-On the first page of this thread it says:
The Textures are totally royalty free for use on any project, commercial or otherwise. The textures can also be modified in any way necessary, providing that these modified textures are not then sold as new 'textures'.
This can cause a problem if they are used in games, really only applying to pc games here, if our textures are sat in a folder where your customer could get to them. As far as I know all consoles games are fine as the textures are embedded in, so if you can also achieve this with a pc game making the textures very hard for another user to extract then this would be fine too. Please let me know if you have any more questions.
That doesn't match with saying that they may not be distributed in any way.
-Your site contains promotional images showing familiar commercial models made and sold by well-known model makers tagged with the line "Scene textured with Total Texture CDs." Have you made special exceptions for these model sellers? If so then the promotional images are very misleading as they clearly imply that 3D Total textures are usable for professional model work.
I was about to buy one of these texture packs the other night but fortunately did a search and saw warnings from other members of the 3D community before I made the purchase. There's been quite a bit of discussion about this on some forums recently. The license itself is somewhat vague and open to different interpretations as it forbids only "redistributing the contents of the CD" while also saying the textures may be used "royalty free when used within a work of art."
I suspect your intentions are good at heart but by trying to restrict your products to home use only you severely devalue them in comparison to competing products that make no such restrictions. It also raises some questions for professional artists who've bought your textures in the past and used them in their products based on what your website said as I describe above. Would someone in charge care to comment on any of this and maybe clear things up?
Zygote
19-02-2006, 01:29 PM
this is Total Nonsense (pardon the pun!) I have used Total Textures for low-end architectural renderings and part of the contract of nearly every job is to include the model, textures etc with my renders. I've also done commercial jobs for game developers similar to what Vickery says - if I'm making game models and textures then, guess what, they expect me to include textures in what they purchase from me!?
So essentially they are not royalty-free in any way - what you're permitting - eg renderings of scenes using Total Textures has nothing to do with 'royalties' - If they are not royalty-free then you shouldn't be advertising them as such - from what you've said they're, at best, very limited royalties.
I can't see the benefit of this anyway? All other texture sites simply give an honest Royalty-Free license - look at 3d.sk for example - they're more than happy for folk to use what they've purchased as they see fit - indeed you've used their textures unmodified and sold them as your own 'total' textures - so it seems a little unfair that having done this under their honest 'royalty-free' license, you're then repackaging them under limited license to everyone else!?
This is totally against the spirit of CG art and I will bear this attitude in mind when choosing future products, you've rendered your textures next to useless for commercial use.
Tom-3DT
19-02-2006, 10:50 PM
Our licence is very simple and it follows the same principles as Dosche, Marlin and all the other etc etc.
To some it up in a nutshell, basically you cannot buy textures from us and then sell them again, this includes changing them then selling them, packaging them with something else (such as a mesh) and then selling them. Of course we have to have this rule, if not people could just buy our collections, change them a bit, maybe include a mesh with them and sell our textures maybe to the extent of complete collections as their own.
What you can do is use them royalty free in your projects, both personally and commercially....for example, renderings, animations, film, graphics, advertising, matte work and games (where the textures are embedded) etc etc....but you just cant resell/redistribute the texture maps in any way, because if you could we would go out of business!!
The licence agreement is included on the CDs and basically says what I have written above. I really cant believe people are giving us such a hard time because we dont let them buy our textures and then sell them again as part of their own work.
Many companies and individuals use our textures every day for their commercial projects and they follow the agreement just fine.
Please post any more questions here if you have them
Thanks
Tom
Tom-3DT
19-02-2006, 11:19 PM
I have since thought of a good way of explaining this incase there is any more doubt, the problems mostly seem to be arising from model makers who sell their creations again. So I thought of this example to help you understand.
If you made a model of a house and then textured it 100% yourself, it is all your own creation, this is great and you go on to sell it on daz, turbosquid etc, I am sure you are happy to let all sorts of people buy it and use it personnally and commecially in projects such as architectural, games, films etc and everyoen is happy.
However, what if I come along and I am a model maker too, i want to model a complete street to sell on daz, turbosquid etc, I see your house model buy it and then and then use it in my street model, and put the whole thing back up on sale, I am sure you would not agree to let this happen even though I assume you let you model to be used in commercial projects like in the above paragraph.
This is same situation with our texture CDs but i have given it in an example of what you guys do for a living.
What you all have to do here is separate terms like "commercial" and "royalty free" that we do allow from terms like "reselling" and "redistributing" that we dont allow.
Many thanks
Tom
spencer
20-02-2006, 12:22 AM
Quote-Until very recently your site advertised the following: "The best part is that all of the texture resources included on these DVDs can be used for either personal use or used to create commercial products, it's up to you!"
This was in your store just last week, it was only removed after things blew up over at Daz3D.
Modellers, particularly Poser content modellers have a slightly different language to modellers/texturers in the animation and print world when it comes to the terms commercial and royalty-free. The above paragraph would have made sense to Poser people if it had read '... can be used for either your personal or commercial renders or animations.' Daz3D further compounded the problem by describing the textures as 'Tools of the Trade' and a 'resource pack'. Poser content makers have long been looking for a good quality texture pack with an impeccable source/ownership, so when your pack was offered for sale under this description everyone jumped at it. Before buying I was very careful and visited your website to check that what Daz3D was saying was true and I was pleased to find that your store information tallied exactly with that given by Daz3D. So I ordered a texture pack direct from you.
The quality of your product is beyond dispute. If my end product was an animation or print then I would be delighted. But I am a modeller that requires textures for maps on a commercial product so they are of no use to me. The problem is just one of communication and interpretation. And I am, sadly, out of pocket.
Tom-3DT
20-02-2006, 12:39 AM
I am sorry for Daz's wording..it has caused us a bit of a headache but they have confirmed that all is corrected now.
As I advised earlier in the thread Spencer I will review your case and offer a solution, I have been very busy this weekend with the server problems we had with 3DTotal and so have not had chance to reply to your email yet, but as I have said before i will do shortly, please give me 24-48 hours to reply, we are still recovering from loosing our server 2 days ago.
Thanks
Tom
Galy3
20-02-2006, 11:29 AM
Hello! I buy v8 and v6 last year(nice!!!). I want to know if the training dvd vol2 explain the texture part A to Z, or It just look like the incomplet tutorials in textures cds.
I'm searshing for a good complet texturing dvd, book or tutorial.
PS: I just don't want to try it for nothing, in Canada I remember 75$ for a cd, It little bit expensive.
Tom-3DT
20-02-2006, 01:06 PM
Hi Galy,
The answer is yes, the texture training on DVD vol2 is very comprehensive :)
The tutorials on the texture CDs are just simple overviews where as the DVDs are detailed step by step lessons.
www.3dtotal.com/training
Thanks
Tom
Galy3
21-02-2006, 09:08 AM
Thank! And a last thing, for texturing part, what is better? Dvd vol2 or ArchiCD II?
Tom-3DT
21-02-2006, 01:24 PM
DVD vol2 definately, archiCD is more for lighting
Thanks
Tom
Hi,
I have bought the full CD Collection. Very impressive product, thanks so far.
On some of them are 3DSMAX .mat files for the matariallibrary on some are not. On one of them (v6) is a hint on Pre-Build Texture Libraries for download on your Website but I can't find any link. How to get these Libs if there are any?
ben-3DT
03-03-2006, 02:31 PM
Hi,
Ah yes, our infamous max libraries! We did include these on the first 3 cd's. However, this led to some confusion amongst customers who thought that the CD Collections themselves were for 3dsmax only. This is of course not the case as the CD's can be used with any software as the textures are all supplied in jpeg format with some also as tiff files with alpha channels. We then asked for feedback as to wether anyone wanted us to create these libraries for them and the response was pretty much non-existent so we did not proceed. Sorry about this. I am sure however that there are guys out there who have created the libraries for themselves and would be willing to share them. Try also searching the forums to see if anyone has been kind enough to post these anyway. I am sorry I cannot assist you any further.
Ben
Xullion
15-03-2006, 02:06 AM
I ordered two texture CD's more than 5 days ago and I haven't recieved anything yet, are the texture CD's on it's way?
Warin-3DT
15-03-2006, 02:33 PM
Hi Xullion, very sorry to hear that you haven't received your order yet.
Normally, the shipping time to Netherlands is about 3-5 business days you might get it shortly. Anyway can you please let me know the order information such as 'buyer name’ ‘email address’ ‘which products' etc. by email to cdsupport@3dtotal.com I will sort it out for you immediately.
Many apologies for any problems, Look forward to hearing from you soon.
Warin
Warin-3DT
15-03-2006, 10:26 PM
Thank you very much for your quick respond Xullion, I have just emailed you telling about your Texture CD V.2 and V.9 will be shipped out to you tomorrow morning (post office closes already as it is 6.30PM now). I hope you will enjoy them!
Please feel free to contact us cdsupport@3dtotal.com or post any questions here if you have any questions about our products we check it every hour.
Many apologies once more for any delay and many thanks for your support.
Warin
www.3dTotal.com
Warin-3DT
16-03-2006, 05:28 PM
Hi Xullion, Your package is on its way to you now! I hope you will like them!
Take care
Warin
Pixelgen
15-06-2006, 03:23 AM
Hi I'm looking to buy a total texture DVD set, I just wanted to no do they have TuTs. If so are the TuTs about the best way to use them inside a 3d app or are there tuts on how to go about creating new texture sets???
Tom-3DT
18-06-2006, 06:28 PM
Hello Pixelgen, The Tuts are how to use them in the best ways using your software as you thought, they are not tuts on how to create more textures, but they do cover combining the textures and using the layers of textures etc...so in a way they are about creating new ones too but I wouldnt sell them this way..lets stick to the former!
Cheers
Tom
Pixelgen
26-06-2006, 05:05 PM
Can I use total texture sets on any project, I'm creating a Ureal2004/07 DM-level and would like to use your latest set for my map. ???
:???:
Warin-3DT
26-06-2006, 09:27 PM
Hi Pixelgen, you can use the textures in commercial use for however you wish but you can't resell the textures at all even if you edit them first. This can cause a problem if they are used in games, really only applying to pc games here, if our textures are sat in a folder where your customer could get to them. As far as I know all consoles games are fine as the textures are embedded in, so if you can also achieve this with a pc game making the textures very hard for another user to extract then this would be fine too.
Please let me know if you have any more questions.
Thanks
Warin
donovan
18-07-2006, 08:41 PM
Hello all,
I just received 2 volumes of your texture CDs (in Canada, ridiculously fast!).
The tutorial on the disk is helpful, but some parts differ greatly between Max and C4D.
Is there some reference to how to make the best use of your textures and all the supplied channels in other 3D apps?
Thanks very much.
Tom-3DT
18-07-2006, 08:58 PM
if you start here http://www.3dtotal.com/tutorials/
and then click on 'project overviews' at least 2 thirds of the articles here use the texture CDs, so there are many many pages to help with suggestions and inspiration for using the textures in the best way, they are made with a variety of software packages too, it's just up to you to do a bit of browseing to find the most suitable pages for you.
Thanks
Tom
donovan
18-07-2006, 09:32 PM
Thanks Tom. Believe me, I'm not adverse to doing my own research/browsing. I just figured if there was a simplified "This in Max = this is C4D" someone could point me to it to expedite the process.
FWIW, I think that would be a tremendously helpful tool for your products.
Thanks again.
teinsporn
07-08-2006, 01:56 PM
Hi,
we have ordered 2 texture cd packages 27th of july. The package has not arrived yet (germany) nor does 'cdsupport@3dtotal.com' and 'tomg@3dtotal.com' reply to E-Mails. I dropped an email to those addresses Friday noon to ask if the order has been shipped/processed. What's up?
Thanks,
Thomas
ben-3DT
07-08-2006, 02:01 PM
Hi,
Although we try to answer all emails as quickly as possible, an email sent on friday afternoon may not get answered until monday mornings, apologise for this. I will pass this onto the orders department to get another bundel mailed to you as it seems that they may have gone missing in the mail. Sorry for any inconvenience caused.
rmc5455
07-08-2006, 10:48 PM
is there any free texture samples available there
ben-3DT
08-08-2006, 01:41 PM
Hi,
You can see thumbnails of all of the textures by suing the download button on each CD info page. If you scroll to the bottom of each of these pages you will also find larger examples of the textures.
teinsporn
11-08-2006, 06:24 PM
Hi,
we have ordered 2 texture cd packages 27th of july. The package has not arrived yet (germany) nor does 'cdsupport@3dtotal.com' and 'tomg@3dtotal.com' reply to E-Mails. I dropped an email to those addresses Friday noon to ask if the order has been shipped/processed. What's up?
Thanks,
Thomas
We still haven't received a package nor a reply to that email telling us what's going on.
Regards,
Thomas
ben-3DT
11-08-2006, 07:06 PM
Hi,
Thanks for posting in the Forum as it seems there must be a problem recieving your emails here. We try to answer every email we recieve as soon as possible, normally within 24 hours. Can you post a few details of the order here, email address etc so that I can trace it and send another one if neccessary. Thanks and sorry for any trouble caused.
teinsporn
11-08-2006, 07:36 PM
Thanks for looking into it. The order number is ThuJul200682609195 . Hope it helps.
EDIT: I have sent you a private message on this board containing the email address I sent the original email from.
Warin-3DT
11-08-2006, 09:20 PM
Hi Thomas,
Thanks Ben for trying to sort this out. Warin here, I am in charge of ‘’sale and customer service department’’. I don't understand why you haven't received emails I have sent to you ealier...about 2 emails I think. The first one asking about your order information and the 2nd one, which was sent in the next day after seeing your post on the forum, saying the package is on the way to you now.
I am totally don't understand what is happening now. Well, maybe because the emails were sent from cdmonkey@3dtotal.com? Have you got any email filter system or security which maybe blocking and/or deleting the 3DTotal emails which will have been sent? If so, you may need to update it to allow all emails from 3dtotal.com to come through.
Anyway, I'm strongly confirm that your package has been sent out from us to you already...we have told from the post office that it takes 3-5 business days to reach European countries...so it should arrive you within 2-3 days from now then.
Please contact me again to cdmonkey@3dtotal.com or warin@3dtotal.com if you still haven't received the package...then I will sort it out for you again.
Many apologies for any problems and many thanks for your patience.
Bests,
Warin
DarkBoost
24-11-2006, 01:01 AM
If you purchase a Total Texture CD and then 3DTotal upgrades this CD to like a Release 1 or Release 2 eg. with your new release 2 of Version 5 'Dirt and Graffiti'. Is there a free upgrade for those who have bought the original version?
ben-3DT
24-11-2006, 01:35 PM
Hi,
The upgrade has so many new and upgraded textures that we have an offer to existing customers of the CD's to purchase the upgrade for half price. www.3dtotal.com/textures will take you to the page with all of this information on. All you need to do is supply your existing serial numbers, (which can be found on the CD face itself) in the 'extra info' box during the ordering process.
Thanks.
flashman
23-12-2006, 11:52 PM
i m a flash games designer,
are your textures suitable for flash games?
in wich software can i edit your textures: flash 8, flash Mx, illustrator cs, photoshop cs?
thank u in advance
ben-3DT
27-12-2006, 01:04 PM
Hi, Thanks for your enquiry.
The Total Texture CD's are built using a HTML interface which will run in any web browser on any platform. The Textures themselves are full quality JPEG files which should be read by nearly any imaging software. We are not currently aware of a 3D Animation and Modelling or 2D Painting software that will not accept JPEG images as texture maps. Let me know if there is anything else i can do to help.
tomhances
08-01-2007, 01:02 PM
i m very like the texture bitmap, how can i get those bitmap? thanks!
ben-3DT
08-01-2007, 01:06 PM
Hi,
The textures can be purchased from www.3dtotal.com/textures
Thanks
Diabolos
03-02-2007, 10:59 PM
Hi, I am having a bit of trouble setting up billboards in Maya. I am trying to use the files from totalTEXTURES v10, and I guess I have a different workflow for setting up these types of textures. My texture is usually a psd on a transparent background, and then I set my attributes to use the transparency. Can you possibly provide a screenshot for Maya on setting up a proper shader using these textures or point me to a tutorial? I am not sure on how to use the provided alpha map to replace the white background on the color map.
Thanks a bunch,
Diabolos
ben-3DT
04-02-2007, 08:11 PM
Hi,
Just use the sdupplied 'tiff' file the same as you would use the psd file. The Tiff has a built in alhpa channel like the PSD.
nighiljanish
01-04-2007, 03:42 PM
how can I install V-RAY
ben-3DT
02-04-2007, 12:58 PM
Hi,
That is not a question for this forum. Please ask it in another.
verion
10-04-2007, 06:06 AM
hi, great collection
cd2 has no index.html like the others do
mistake?
-
also confused, i cant sell model on turbosquid if i use your texture?
ben-3DT
10-04-2007, 12:46 PM
Hi,
Are you referring to v2 Aged & Stressed?
verion
11-04-2007, 01:15 AM
yes
--nevermind i copied off cd to hdd so i dont have to insert when i want them and did only folder :(
but if i sell on turbosquid i cant use your texture?
ben-3DT
11-04-2007, 12:36 PM
Hi,
The V2 I have here is working fine. They were all pressed from a glass master which means the chances of a faulty disc are very slim. Did you purchase the disc from us?
You cannot unfortunately sell the textures on Turbosquid.
Khaine
15-05-2007, 09:47 PM
Hi,
I am an indie game developer and I would love to be able to use your textures in my games. From reading the above posts I am aware that I would not be able to simply have the textures sitting in a folder, but I was wondering if having the images encrypted would be enough for me to be able to use them?
Cheers,
Khaine.
Tom-3DT
15-05-2007, 09:56 PM
Hi Khaine,
Yes this usage with the images encrypted will be fine :)
Thanks
Tom
No$leep
21-06-2007, 06:26 PM
I bought the first set of Texture CDs, I think it was to library 11 the alien one. I know I can get a upgrade, but where do I find the serial numbers on the first Cds when I am asked to upgrade?
عاشق للصحبه
02-04-2009, 02:12 PM
Hello. I have a question about the license for your Total Textures.
Can you please clarify if the license allows the use of the textures in forms of personal art where the textures are distributed (such as map making in most 3d games) and/or commercial work?
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