DVD missing in action!!!!

Eleky · 23-09-2006, 01:09 AM

Hello I order my DVD on the 11th. Well it was shipped on the 11th and I still have not gotten my DVD I am starting to worrie cause I have been dieing to have that DVD and I cant get ahold of anyone to help me figure where it might be. I've tried e-mailing yall a couple of times and I am still getting nothing.. Can someone please help me with this? Thanks..

Eleky · 23-09-2006, 04:23 AM

AHHH someone help me!!!!

Tom-3DT · 23-09-2006, 12:03 PM

Hello, very sorry to hear this normally we reply all emails within 24 hrs. Which email address have you sent complaint to? I was wondering

Anyway, please send your order detail [such as buyer name and email address etc] to cdmonkey@3dtotal.com or cdsupport@3dtotal.com I will tell the ''Sales Dapartment'' to investigate this matter for you as the first thing on Monday.

Many apologies for this matter.

DreamcastDC · 28-09-2006, 11:48 AM

I hope my order shipped fine, they emailed me and said that they shipped it on the 18th, its the 28th now, 8 working days already, hope nothing happen.

Oh yeah Iam in USA

ben-3DT · 29-09-2006, 02:18 PM

Hi,
I am sorry for any delivery problems, but as you can imagine, once the parcels leave here we do not have any control regarding the delivery times. The mial service assures us that they try to hit their 'aims' but sometimes it does take a little longer for packages to reach their destination. This is mostly for coutries outside of europe (we are UK based) and is predominantly a customs problem... unfortunately we can never predict what those 'nice' customs officers will decide to do. We are now however using a much more reliable service so even if it takes a few more days it is much more likely that you will recieve your package. Again. please write to:
Cd Support & Sales or CDSupport & Sales

DreamcastDC · 30-09-2006, 03:55 AM

Just got my today, great DVD.

ben-3DT · 02-10-2006, 01:58 PM

Cool. Thanks for letting me know, and thanks for the good write-up! ;-)

23-09-2006, 01:09 AM	#1
Eleky Registered User Join Date: Sep 2006 Posts: 31 Thanks: 0 Thanked 0 Times in 0 Posts	DVD missing in action!!!! Hello I order my DVD on the 11th. Well it was shipped on the 11th and I still have not gotten my DVD I am starting to worrie cause I have been dieing to have that DVD and I cant get ahold of anyone to help me figure where it might be. I've tried e-mailing yall a couple of times and I am still getting nothing.. Can someone please help me with this? Thanks..

29-09-2006, 02:18 PM	#5
ben-3DT ModerateGyrator Join Date: Feb 2004 Location: Worcester Posts: 227 Thanks: 0 Thanked 0 Times in 0 Posts	Hi, I am sorry for any delivery problems, but as you can imagine, once the parcels leave here we do not have any control regarding the delivery times. The mial service assures us that they try to hit their 'aims' but sometimes it does take a little longer for packages to reach their destination. This is mostly for coutries outside of europe (we are UK based) and is predominantly a customs problem... unfortunately we can never predict what those 'nice' customs officers will decide to do. We are now however using a much more reliable service so even if it takes a few more days it is much more likely that you will recieve your package. Again. please write to: Cd Support & Sales or CDSupport & Sales __________________ Stylised Animal Challenge - July - MONKEY POST FINALS !! Stylised Animal Challenge - July - AYE AYE - NEW!!

02-10-2006, 01:58 PM	#7
ben-3DT ModerateGyrator Join Date: Feb 2004 Location: Worcester Posts: 227 Thanks: 0 Thanked 0 Times in 0 Posts	Cool. Thanks for letting me know, and thanks for the good write-up! ;-) __________________ Stylised Animal Challenge - July - MONKEY POST FINALS !! Stylised Animal Challenge - July - AYE AYE - NEW!!

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23-09-2006, 04:23 AM	#2
Eleky Registered User Join Date: Sep 2006 Posts: 31 Thanks: 0 Thanked 0 Times in 0 Posts	AHHH someone help me!!!!

23-09-2006, 12:03 PM	#3
Tom-3DT aka 'nosewalker' Join Date: Sep 2002 Location: Worcester, UK Posts: 2,925 Thanks: 274 Thanked 56 Times in 32 Posts Awards Showcase Total Awards: 5	Hello, very sorry to hear this normally we reply all emails within 24 hrs. Which email address have you sent complaint to? I was wondering Anyway, please send your order detail [such as buyer name and email address etc] to cdmonkey@3dtotal.com or cdsupport@3dtotal.com I will tell the ''Sales Dapartment'' to investigate this matter for you as the first thing on Monday. Many apologies for this matter.

28-09-2006, 11:48 AM	#4
DreamcastDC Registered User Join Date: Jul 2003 Location: USA Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts	I hope my order shipped fine, they emailed me and said that they shipped it on the 18th, its the 28th now, 8 working days already, hope nothing happen. Oh yeah Iam in USA

30-09-2006, 03:55 AM	#6
DreamcastDC Registered User Join Date: Jul 2003 Location: USA Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts	Just got my today, great DVD.

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