First purchase and not impressed

Gaz_1969 · 10-04-2008, 03:56 PM

I've posted this here as I may have posted my other one in the wrong forum.

Unfortunately I've had to register to these forums to air my disappointment at the convoluted way of purchasing, downloading and actually watching tutorials.

I purchased a tutorial and tried to d/l it but was given the message "0 downloads remaining". So after eventually finding the FAQ, I sent off an email requesting a d/l link.

I was sent one eventually and d/l the tutorial ok. However, when I tried to watch them, I find I have to have a 'key'. So I now have to email another company and wait for them to reply (could be up to 24 hours they say).

I normally wouldn't complain, but time is of the essence on this occaision and it just seems a ludicrous way of doing things. Why not supply the 'key' with the original order? or email? Why should I be made to contact another company just to request a key?

It's now been 2 hours and still no reply from either 3Dtotal or 3Dquakers.com.
I'm due to fly out to Afghanistan tomorrow and intended to take these tutorials with me but it looks like that isn't going to happen. Where do I stand regarding a refund?

Still not impressed.

Tom-3DT · 10-04-2008, 04:44 PM

It's unfortunate that you have purchased the only downloadable training product that we sell that is not created by ourselves. The authors of this software do use a key unlocking system (where none of our own training does) and yes you do have to wait to receive the key before you can use it, normally you get a reply within a few hours. I am very sorry it has taken longer than this, and I will email them right away to see if we can speed things up a bit for you.

Will be in touch very soon.

Best Regards

Tom Greenway

Gaz_1969 · 10-04-2008, 05:13 PM

Thanks Tom

Tom-3DT · 10-04-2008, 06:08 PM

No reply to me yet either, I will be leaving the studio soon as it's 7pm here, should have a reply by first thing tomorrow morning.

Tom

Tom-3DT · 10-04-2008, 07:03 PM

Just got a reply, they are asking which version you have, I've confirmed it's the materials and lighting, so they will email you your key within the next couple of hours!

Many thanks

Tom

10-04-2008, 03:56 PM	#1
Gaz_1969 Registered User Join Date: Apr 2008 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	First purchase and not impressed I've posted this here as I may have posted my other one in the wrong forum. Unfortunately I've had to register to these forums to air my disappointment at the convoluted way of purchasing, downloading and actually watching tutorials. I purchased a tutorial and tried to d/l it but was given the message "0 downloads remaining". So after eventually finding the FAQ, I sent off an email requesting a d/l link. I was sent one eventually and d/l the tutorial ok. However, when I tried to watch them, I find I have to have a 'key'. So I now have to email another company and wait for them to reply (could be up to 24 hours they say). I normally wouldn't complain, but time is of the essence on this occaision and it just seems a ludicrous way of doing things. Why not supply the 'key' with the original order? or email? Why should I be made to contact another company just to request a key? It's now been 2 hours and still no reply from either 3Dtotal or 3Dquakers.com. I'm due to fly out to Afghanistan tomorrow and intended to take these tutorials with me but it looks like that isn't going to happen. Where do I stand regarding a refund? Still not impressed.

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10-04-2008, 04:44 PM	#2
Tom-3DT aka 'nosewalker' Join Date: Sep 2002 Location: Worcester, UK Posts: 2,925 Thanks: 274 Thanked 56 Times in 32 Posts Awards Showcase Total Awards: 5	It's unfortunate that you have purchased the only downloadable training product that we sell that is not created by ourselves. The authors of this software do use a key unlocking system (where none of our own training does) and yes you do have to wait to receive the key before you can use it, normally you get a reply within a few hours. I am very sorry it has taken longer than this, and I will email them right away to see if we can speed things up a bit for you. Will be in touch very soon. Best Regards Tom Greenway

10-04-2008, 05:13 PM	#3
Gaz_1969 Registered User Join Date: Apr 2008 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Thanks Tom

10-04-2008, 06:08 PM	#4
Tom-3DT aka 'nosewalker' Join Date: Sep 2002 Location: Worcester, UK Posts: 2,925 Thanks: 274 Thanked 56 Times in 32 Posts Awards Showcase Total Awards: 5	No reply to me yet either, I will be leaving the studio soon as it's 7pm here, should have a reply by first thing tomorrow morning. Tom

10-04-2008, 07:03 PM	#5
Tom-3DT aka 'nosewalker' Join Date: Sep 2002 Location: Worcester, UK Posts: 2,925 Thanks: 274 Thanked 56 Times in 32 Posts Awards Showcase Total Awards: 5	Just got a reply, they are asking which version you have, I've confirmed it's the materials and lighting, so they will email you your key within the next couple of hours! Many thanks Tom

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